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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
These terms and conditions are applicable to all transactions between us the seller and you the buyer. 

The Items We Sell


All orders for goods through this website shall be deemed to be an offer by the buyer to purchase goods in accordance with these Terms and Conditions, and are subject to acceptance by us the seller.
We may choose not to accept any orders for any reason. 

All of our secondhand items are checked prior to being listed and are listed as honestly as we can, with any defects being noted.  Locomotives and any electrical items are tested prior to listing, and their running conditions are honestly stated. We recommend running our locomotives in as they may have been stored for a long period of time, and /or may not have been run in from new. 
Our new items, are directly from our suppliers. They are unopened and in the condition they arrived to us in. We know some collectors consider the pristine condition of boxes and packaging material as important to their items. We are unable to consider an item 'faulty' due to damaged packaging. You are welcome to return, at your cost, packaging which does not meet your expectations and we will attempt to replace it.

Whilst we specialize in railway models we do our best to describe the items we sell accurately and carefully. Please read the description of the item, and if you are happy with that then feel free to purchase the item. The price of goods shall be that stated on the website.

All prices are inclusive of VAT. On our secondhand items we pay VAT on the profit. For more information about the margin scheme please go to www.gov.uk/vat-margin-schemes/overview Because of this reason, we do not reduce the sale prices for countries that are not VAT applicable. We also, do not include VAT invoices for preowned item sales.

All prices are exclusive of postage, packaging and delivery charges. Details of delivery charges will be provided prior to acceptance of the order at the online checkout (Please see below for further details). 

Payment must be made in full (including full purchase price, delivery charges and VAT prior to acceptance of order delivery.

Unless otherwise stated, all goods advertised on the website are available in stock to the best of our knowledge. 

All orders will be processed in order of receipt by the seller.

If you order new items and in the event we are unable to fulfill your order. We will ship the items in the order we are able to, and ship the items when we get them back in stock. 

All orders placed with PayPal that require a different shipping address to that given on your PayPal account will need confirmation via email, as the PayPal system does not always give us the relevant information required. 

In the event that an item reaches you and is not as you expected we do offer a 28 day money back guarantee from date of purchase. So please once you receive your items, if they do not meet your expectations contact us as soon as possible, do not attempt to solve the issues yourself as this does void our returns policy.


Shipping

We always aim to post our items on the day of purchase, if the order has been placed before 2pm, however this may be longer at busier times. Unless otherwise agreed, items are sent using Royal Mail both for domestic and international parcels.

If the buyer orders goods for delivery outside of the UK, any import duties and taxes which may arise shall be the sole responsibility or liability of the buyer.
 

Postage Matrix
 
Price Range UK Standard Delivery
(2-4 Days)
UK Recorded Delivery
(2-4 days)
UK Express
(1-2 days)
International Standard Delivery
(10-15 days)
International Tracked & Signed
(10-15 days)
£0.00-£3.00 £1.00 £2.50 £10.00 £4.99 £9.99
£3.01- £19.99 £2.15 £3.65 £10.00 £4.99 £9.99
£20.00- £69.99 N/A £4.00 £10.00 N/A £9.99
£70.00-£99.99 N/A £4.00 £10.00 N/A £14.99
£100.00- £199.99 FREE FREE £15.00 N/A £14.99
£200.00- £400.00 FREE FREE £15.00 N/A £24.99
£400.01-£5000.00 FREE FREE £15.00 N/A PRICE ON REQUEST


All orders will be sent using Royal Mail unless stated otherwise. Orders under £20 will be sent using a standard service unless the customer chooses a traceable service. All orders over £20 will be sent using a traceable service for both domestic and international parcels. In regards to International orders please note that if the customer does not select the correct delivery method then there will be additional costs requested via invoice which will delay shipping. 

For any international orders that weigh over 2kg an additional charge may be added. We reserve the right to restrict shipping on certain items and to certain destinations. In regards to international orders that require a customs form, all the details displayed on the custom forms will be an honest representation of the amount paid by the buyer. We will not amend the price of the items purchased to reduce the import duties paid on delivery. We are also not liable for any custom charges incurred when the parcel in received. 
Any International orders over £400, please contact us directly to discuss the postage costs. 

Items not accepted or items that cannot be delivered will have a return charge applied. 

For lost items sent via Royal Mail within the UK, claims can only be investigated 20 working days after dispatch. In the case of lost items sent via Airmail, claims can only be investigated 40 days after dispatch. Once a claim is completed, if a refund has not already been issued it will be issued when a resolution has been mutually agreed.

Should goods be damaged in transit, a refund will only be made to the value of goods, whichever is lower. Payment of refunds will only be made upon completion of the compensation process. Alternatively if an agreement can be reached, a refund will not be issued until the original item, and its original packaging returned to us using a traceable service. 

Delivery will not be processed until cleared funds have been received.
 
All orders over £20 will be sent requiring a signature on delivery. 

We will always endeavour to meet any date requested by the buyer for delivery. Time of delivery cannot be specified. Any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet estimated delivery date. We the seller will not be responsible for any failure of the delivery company to achieve advertised delivery dates. 

Promotion Code Terms and Conditions

Privacy Policy

We want visitors to our websites to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you, we do so in a way that does not infringe your right to privacy. 

This Privacy Policy is designed to give you useful information about the way we collect and use personal information and how we use cookies.  

Please read the following carefully because by visiting www.kjbmodels.co.uk you are accepting and consenting to the practices described in this policy. 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is KJB Models of Brushwood, West End, Pollington, East Riding of Yorkshire, DN14 0DP as applicable (each referred to in this policy as “we”). 

Information we may collect from you

We may collect and process the following data about you:

Information you give us.

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise and we will only use that information as we specifically state when you provide that information or as set out in this policy.  Some examples of the information that we collect and how we use it are: 

Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

We will use this information:

Information we receive from other sources.

Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide.  We may also receive information about you from any of business partners to whom you may have given your details with permission for them to send it to us.

Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Disclosure of your information

We may share your information with selected third parties including:

We may disclose your personal information to third parties:

Where we store your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third Party Sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites. 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 
KJB Models
Brushwood
West End
Pollington
East Riding of Yorkshire
DN14 0DP