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Returns Information

For lost items sent via Royal Mail within the UK, claims can only be investigated 20 working days after dispatch. In the case of lost items sent via Airmail, claims can only be investigated 40 days after dispatch. Once a claim is completed, if a refund has not already been issued it will be issued when a resolution has been mutually agreed.

Should goods be damaged in transit, a refund will only be made to the value of goods, whichever is lower. Payment of refunds will only be made upon completion of the compensation process. Alternatively if an agreement can be reached, a refund will not be issued until the original item, and its original packaging returned to us using a traceable service. 

In the event that an item reaches you and is not as you expected we do offer a 28 day money back guarantee from date of purchase. So please once you receive your items, if they do not meet your expectations contact us as soon as possible, do not attempt to solve the issues yourself as this does void our returns policy.

If you would like to return your item and it meets the criteria already stated, please do so in the packaging it was sent to you in to 

KJB Models
West End
East Riding of Yorkshire
DN14 0DP

We will not cover return postage costs, if you have changed your mind, or if you have incorrectly read the description. 
We will not refund the original postage cost, if you have changed your mind, or if you have incorrectly read the description.

We will cover postage costs, if the item has arrived damaged or does not work as described then we will cover up to £4 using Royal Mail second class signed for, for items total value of over £20. For items less that a value of £20, we will cover up to £3, using the Royal Mail standard second class service. If you choose to use an alternative service we will refund you up to the amounts stated, we will not cover the full amounts.